BT Smart Hub Flashes Purple: Learn How to Fix the Problem

Let’s say you’ve finally got that long-desired BT Smart Hub this Christmas after wanting it for years, and you don’t know what to do when it starts flashing purple. Usually, broadband connection problems are to blame in such cases, but we need to know more on this subject.

First of all, don’t panic. Every problem has a solution (or vice-versa if you ask a pessimist), and it’s entirely feasible to get rid of the purple flashes that BT Smart Hubs sometimes display. A lot of people have such problems, but they can easily get rid of them if they apply a few simple principles.

Before we see what you need to do to get rid of the purple flashes on a BT Smart Hub, it’s best to find out what causes the problem in the first place.

Purple light on the BT Smart Hub: why does it appear?

A BT Smart Hub flashing purple usually indicates that the hub is resetting itself. All the other lights will be off during the process, which should only last a few minutes, which means that you should be a bit patient.

Flashing purple light may indicate a temporary interruption in service or a change in the settings menu. Such flashes typically occur because of a restart or the first time the hub got configured.

How to fix the problem

If your BT router flashes purple, there are a few ways to try to solve the problem. Feel free to apply each of them at a time and see if the problem has gone away or not:

1. Restart the BT router and unplug it from the wall socket. Wait a few seconds and then reconnect the router. This procedure will perform a factory reset of the connection.
2. Check your internet connection. If the device is not connected in the right way, issues may occur. The BT Hub not being able to communicate with other devices from the network, a scenario which can result from not being connected to the internet, a BT purple flashing light will appear.
3. When you connect to the hub, make sure you are using the right username and password.
4. Check to see if there is any software or firmware update available by heading over to the BT Hub Manager website. From the main menu, you need to hit the “Check for Updates” option.

That should be enough to fix the problem with your BT Smart Hub flashing purple. If your problem still doesn’t go away, contacting customer service and explaining your problem to them can also be a good idea. Just try to be patient, as many other customers could be on the line demanding answers and fixes. The customer service workers are generally kind enough to help and do their best to get problems fixed. As long as you’ve paid for a product/service, you should definitely take advantage of the customer service if it’s needed.