A lot of people out there claim that working as a call center operator is awful, and they indeed have some strong arguments to support that claim. Dealing with nagging and annoying customers and being forced to sound polite all the time, even though the customer can be rude, are just two of the arguments that can be invoked.
Indeed, working at a call center can make you what is known as “dead inside.” But the good news is that you can still turn it in your favor and really have a great experience at such a workplace. It’s all up to you and what mindset you choose to have. Let’s see how you can do that:
Mistakes make you improve, not get discouraged
If you’re the type of person who is worried that a mistake could get you fired, why wouldn’t you see those mistakes as opportunities to learn more and be more productive? Here’s a fact: everybody makes mistakes, and it’s no different at call centers. There’s usually a large volume of information there to be learned during the training process, and your brain can’t possibly memorize everything. You will definitely make mistakes, regardless of how smart and special your mother tells you that you are.
An angry customer is angry at the company, not at you
There’s no real reason to give a customer a taste of his own medicine if he is angry during the phone conversation with you. Even though he sounds furious, he is actually angry at the company you represent, not at you as an employee. You just have to kindly explain to him that you are willing to solve his issue as fast and efficiently as you can and that you are doing your best for that. The vast majority of angry customers will calm down if you act like that.
Furthermore, if you manage to solve the customer’s problem, he will thank you and actually apologize for being rude to you. That’s a great feeling you will have as a call center employee!
Kindness always pays off
Once again, we must emphasize the importance of being kind and polite to a customer, regardless of how upset he may be. In the Bible, Jesus Christ said that we must turn the other cheek if someone slaps us. While that principle may be impossible to apply in society, surely we can build a much better world if we reply with politeness and kindness when someone verbally abuses us. In most cases, that person will apologize in the end, especially if we manage to solve their problem.
Have some fun!
Laughing and having fun are healthy practices for the mental health of anyone,and you can definitely to those things at a call center as well. Therefore, go ahead and attend the meetings with your colleagues, be friendly, smile, and have a great time! Everybody enjoys a good laugh, a good joke, and a great time. Surely, you can find something in common with your co-workers, whether it’s fresh gossip on social media, playing a video game, listening to a specific rock band, and so on. Creating a positive work environment is a “must” nowadays, as nobody likes to feel stressed at work.
Nobody can deny the fact that there are a lot of call center operators out there who are upset about their jobs, but at the same time, such a job doesn’t necessarily have to be boring and stressful.
Tim M. Hill helped bring Digital-Overload from a weekly newsletter to a full-fledged news site by creating a new website and branding. He continues to assist in keeping the site responsive and well organized for the readers. As a writer to Digital-Overload, Tim mainly covers mobile news and gadgets.