Whatsapp is a popular instant messaging app which facilitates fast communication without premium charges. Besides, Whatsapp is built with series of communication features most especially Whatsapp call which allows users to make real-time call via Whatsapp platform.
However, some Whatsapp users reported that they experienced Whatsapp call not connecting problem. Here, we will be showing you how to resolve this problem.
Fix: Whatsapp call not connecting
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Check your internet connection
If your Whatsapp call stops unexpectedly or does not connect, the first thing to look out for is your internet connection. To fix this:
- Turn off and on your mobile network/ Wi-Fi
- If you are connected to a mobile hotspot, delete and reconnect
- Make sure Whatsapp data usage is connected as well
- Reset factory setting.
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Grant Whatsapp permission
Most times, after downloading Whatsapp and agreeing to its terms and condition, the next step is to allow Whatsapp view your contact, gallery, phone calls and more. If in any way you denied Whatsapp access, it is possible that it is the reason your Whatsapp call is not connecting.
Here’s how to resolve this:
- Go to your setting
- Select app and notification
- Select Whatsapp
- Click permission and allow or on
- Go back to your Whatsapp and make calls.
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Clear temporary Whatsapp data
Excess Whatsapp cache may occupy too much space and slow down the app.
Here’s how to clear the cache:
- Go to settings
- Select app
- Open Whatsapp
- Click on storage
- Tab clear cache
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Reboot your phone
You can easily fix the Whatsapp call not connecting problem simply by rebooting your smartphone.
Here’s how to do this:
- Hold the power button
- Select power off or reboot(android)/ slide to power off(iPhone).
- Select reboot or power off and on.
If this step does not provide the solution, the next solution is to delete app and re install
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Update app
Updating your Whatsapp version can easily resolve the Whatsapp call not connecting problem. Therefore, you should update your Whatsapp version.
Here’s how to do this:
- Go to Google Play Store on your android phone ( or app store on your iPhone)
- Search for Whatsapp and then click on it.
- Click on Update
If the update does not resolve the problem, it is advisable that you uninstall Whatsapp and then reinstall it.
Hope you find this post helpful?
Daniel Segun is a Content Writer with over 4 years experience revolving around Technology, Digital Marketing, and Business. When he is not writing, he is probably busy building websites. You can reach him at his official website.